Shipping and Returns
Backorder - BioAmerica Inc strives to maintain products in stock at its base offices, but Products that are currently in Backorder can still be found at bioamerica-inc.com. If the Product is marked with an '*' during the checkout process, it is not available for imediate delivery. In this case, Product shipping may be delayed up to 30 days (depending on manufacturers availability).
Delivery - Delivery of all orders will be FCA (INCOTERMS 2000). Shipping and handling fees, special packaging materials (e.g., blue ice), carrier surcharges and hazardous material fees imposed by government regulation will be added separately to the invoice.
Damaged Shipments - Please inspect your BioAmerica Inc. shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. BioAmerica Inc. reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.
Product Return Policy
All returns must be authorized by BioAmerica Inc. in order to insure proper credit. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the product to BioAmerica Inc.. To ensure proper credit, each Product return must include the following information:
Customer Name and Address
BioAmerica Inc. Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
BioAmerica Inc. Return Authorization Number
Reason for Return
Products not authorized for return include:
Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an officer of the company that the equipment was properly decontaminated in accordance with the appropriate guidelines. The product should be shipped to the indicated address and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.